CRT-261 LATEST EXAM REVIEW & CRT-261 EXAM COLLECTION PDF

CRT-261 Latest Exam Review & CRT-261 Exam Collection Pdf

CRT-261 Latest Exam Review & CRT-261 Exam Collection Pdf

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Tags: CRT-261 Latest Exam Review, CRT-261 Exam Collection Pdf, CRT-261 Test Cram Review, Latest CRT-261 Exam Questions Vce, Latest CRT-261 Exam Tips

P.S. Free 2025 Salesforce CRT-261 dumps are available on Google Drive shared by ITExamDownload: https://drive.google.com/open?id=1ri7-xZZRoR07itCajs1I94zU8WSchn33

This updated Salesforce CRT-261 exam study material of ITExamDownload consists of these 3 formats: Salesforce CRT-261 PDF, desktop practice test software, and web-based practice exam. Each format of ITExamDownload aids a specific preparation style and offers unique advantages, each of which is beneficial for strong Certification Preparation for Service Cloud Consultant (CRT-261) exam preparation. The features of our three formats are listed below. You can choose any format as per your practice needs.

Salesforce CRT-261 Exam is a proctored, computer-based exam that consists of 60 multiple-choice questions that must be completed within 105 minutes. CRT-261 exam is divided into five sections, each covering a specific area of Service Cloud. These sections include Case Management, Contact Center Analytics, Service Console Customization, Field Service Management, and Service Cloud Automation. To pass the exam, candidates must score at least 68% or higher.

To prepare for the Salesforce CRT-261 Certification Exam, candidates should have a solid understanding of Service Cloud functionality and best practices. They should be familiar with Salesforce's case management capabilities, including how to create and manage cases, automate case routing and escalation, and track case resolution metrics. Candidates should also be knowledgeable about contact center management, including how to configure and manage phone, email, and chat channels, and how to use tools like Omni-Channel and Live Agent to optimize agent productivity.

>> CRT-261 Latest Exam Review <<

CRT-261 Exam Collection Pdf & CRT-261 Test Cram Review

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q60-Q65):

NEW QUESTION # 60
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  • A. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  • B. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  • C. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  • D. Configure the new app m developer org and use an unmanaged package to deploy to production.

Answer: D


NEW QUESTION # 61
UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

  • A. Change set
  • B. Manuallyre create the Permission sets
  • C. Create an Unmanaged package
  • D. Publish a Managed package

Answer: A


NEW QUESTION # 62
What statement is true about the Salesforce Knowledge article lifecycle?

  • A. Approval process CANNOT allow publishing of articles that have specific validation statuses
  • B. Knowledge uses public groups as a way to assign users to specific tasks related to articles
  • C. Articles CANNOT be published until they are reviewed and validated by a qualified author
  • D. Article permission sets allow agents to participate in the article publishing process

Answer: D


NEW QUESTION # 63
Universal Containers plans to migrate data into SFDC from a legacy system. Which step should be taken before performing the migration of the data (Choose 2)?

  • A. Develop data map
  • B. Enable data validation rules
  • C. Normalize database
  • D. Perform data cleaning

Answer: A,D


NEW QUESTION # 64
A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.
What is the recommended method to decrease the time it takes to close cases?

  • A. Enable Suggested Articles.
  • B. Create Synonym Groups.
  • C. Create Article Translation.
  • D. Add Data Category Groups.

Answer: A


NEW QUESTION # 65
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